FrequentlyAsked Questions
What dining options are available?
A choice of all-day dining at Union Social, steakhouse dining at STK and coffee and lighter bites at Hermanos, with a rooftop terrace for drinks and dining, open to both guests and visitors.
Can I store luggage?
Yes, luggage storage is available before check-in and after check-out.
How do I get there?
Just a short walk from Stratford International and Stratford station, with fast connections across London, direct links to Heathrow and easy access to London City Airport. Westfield Stratford City is also just moments away.
What is the cancellation policy?
Cancellation policies vary depending on your booking. Please check your confirmation for full details or get in touch with the team for support.
Is smoking allowed?
No, all areas are non-smoking.
Is it accessible?
Yes, with step-free access, lifts and accessible rooms. For specific requirements, we recommend contacting the team ahead of your stay.
Is there outdoor dining available?
Yes, terrace dining is available.
Do you offer private dining?
Yes, terrace dining is available.
Is there a dress code?
The atmosphere is relaxed, with a smart casual dress code.
What are the opening times?
Opening times vary across each venue, from early morning coffee at Hermanos through to late-night dining and drinks at STK and Union Social.
Are the restaurants open to non-guests?
Yes, all dining spaces are open to both guests and visitors.
How do I book an event space?
Please email our Events Team directly at events@thegantrylondon.com to check availability and start planning your event.
How do I book an event space?
Please email our Events Team directly at events@thegantrylondon.com to check availability and start planning your event.
Are the spaces flexible?
Yes, layouts adapt easily for both focused sessions and more social occasions.
Can catering be tailored?
Yes, menus can be tailored to suit your event and preferences.
What private events can be hosted?
Private dining, drinks receptions and a range of social celebrations.
Is there event support?
Yes, a dedicated team will support you from enquiry through to delivery.
What pet fees apply?
A non-refundable £25 pet fee applies per stay.
How many dogs can stay in a room?
Up to two dogs are welcome per room.
Can pets stay too?
Pet-friendly rooms are available, with up to two pets permitted per stay. A non-refundable £25 fee applies.
Travelling with the family?
Connecting rooms and complimentary cots are available to help make family stays more comfortable.
When can I check in?
Check-in starts from 3:00 PM, with check-out available until 12:00 PM.
Are rooms air-conditioned?
Yes, all rooms include adjustable air conditioning.
Are connecting rooms available?
Yes, ideal for families or groups, subject to availability.