FrequentlyAsked Questions
What dining options are available?
A choice of all-day dining at Union Social, steakhouse dining at STK and coffee and lighter bites at Hermanos, with a rooftop terrace for drinks and dining, open to both guests and visitors.
Can I store luggage?
Yes, luggage storage is available before check-in and after check-out.
How do I get there?
Just a short walk from Stratford International and Stratford station, with fast connections across London, direct links to Heathrow and easy access to London City Airport. Westfield Stratford City is also just moments away.
What is the cancellation policy?
Cancellation policies vary depending on your booking. Please check your confirmation for full details or get in touch with the team for support.
Is smoking allowed?
No, all areas are non-smoking.
Is it accessible?
Yes, with step-free access, lifts and accessible rooms. For specific requirements, we recommend contacting the team ahead of your stay.
Is there outdoor dining available?
Yes, terrace dining is available.
Do you offer private dining?
Yes, terrace dining is available.
Is there a dress code?
The atmosphere is relaxed, with a smart casual dress code.
What are the opening times?
Opening times vary across each venue, from early morning coffee at Hermanos through to late-night dining and drinks at STK and Union Social.
Are the restaurants open to non-guests?
Yes, all dining spaces are open to both guests and visitors.
Can guests stay overnight for events?
Yes, with 291 bedrooms available on-site.
What facilities are included?
Integrated AV, presentation technology and high-speed Wi-Fi.
Is exclusive hire available?
Yes, spaces can be hired exclusively for both smaller gatherings and larger events.
What events can be hosted?
From meetings and workshops to presentations, private dining and social events.
Is catering available?
Yes, with options from light refreshments to full dining experiences.
What family attractions are nearby?
Queen Elizabeth Olympic Park, Westfield Stratford City and some of London’s most popular attractions are all close by.
What dining options are available for children?
Dedicated children’s menu options are available across the hotel’s dining spaces.
Are interconnecting rooms available?
Interconnecting rooms are available, subject to availability.
What family facilities are available?
Family-friendly room options, cots on request and dedicated children’s amenities are available for younger guests.
Why is Stratford ideal for pet-friendly stays?
Nearby green spaces, walkable surroundings and plenty to explore make Stratford ideal for pet-friendly stays.
Is there a weight limit for pets?
Pets must weigh no more than 15kg each.
Can pets stay too?
Pet-friendly rooms are available, with up to two pets permitted per stay. A non-refundable £25 fee applies.
Travelling with the family?
Connecting rooms and complimentary cots are available to help make family stays more comfortable.
When can I check in?
Check-in starts from 3:00 PM, with check-out available until 12:00 PM.
Are rooms air-conditioned?
Yes, all rooms include adjustable air conditioning.
Are connecting rooms available?
Yes, ideal for families or groups, subject to availability.