FrequentlyAsked Questions
Is there a gym?
Yes, an on-site gym is available to guests, equipped with cardio and strength equipment.
Is breakfast available?
Yes, served daily with a mix of buffet and cooked options.
Are pets allowed?
Yes, up to two dogs per room (maximum 15kg per dog or 34kg combined). Fees apply: £25 per pet for stays of 1–7 nights, or £25 per week plus a £100 cleaning fee for stays of 7–30 nights. Dog beds and bowls are available on request.
Is it family friendly?
Yes, with interconnecting rooms, cots on request and family-friendly dining options.
Is there parking?
There is no on-site parking. Westfield Stratford City car park is a short walk away, with EV charging available nearby.
What time is check-in and check-out?
Check-in from 3pm and check-out at 12pm. Late check-out is available from £20 per hour.
Is there outdoor dining available?
Yes, terrace dining is available.
Do you offer private dining?
Yes, terrace dining is available.
Is there a dress code?
The atmosphere is relaxed, with a smart casual dress code.
What are the opening times?
Opening times vary across each venue, from early morning coffee at Hermanos through to late-night dining and drinks at STK and Union Social.
Are the restaurants open to non-guests?
Yes, all dining spaces are open to both guests and visitors.
Can guests stay overnight for events?
Yes, with 291 bedrooms available on-site.
What facilities are included?
Integrated AV, presentation technology and high-speed Wi-Fi.
Is exclusive hire available?
Yes, spaces can be hired exclusively for both smaller gatherings and larger events.
What events can be hosted?
From meetings and workshops to presentations, private dining and social events.
Is catering available?
Yes, with options from light refreshments to full dining experiences.
What family attractions are nearby?
Queen Elizabeth Olympic Park, Westfield Stratford City and some of London’s most popular attractions are all close by.
What dining options are available for children?
Dedicated children’s menu options are available across the hotel’s dining spaces.
Are interconnecting rooms available?
Interconnecting rooms are available, subject to availability.
What family facilities are available?
Family-friendly room options, cots on request and dedicated children’s amenities are available for younger guests.
Why is Stratford ideal for pet-friendly stays?
Nearby green spaces, walkable surroundings and plenty to explore make Stratford ideal for pet-friendly stays.
Is there a weight limit for pets?
Pets must weigh no more than 15kg each.
Can pets stay too?
Pet-friendly rooms are available, with up to two pets permitted per stay. A non-refundable £25 fee applies.
Travelling with the family?
Connecting rooms and complimentary cots are available to help make family stays more comfortable.
When can I check in?
Check-in starts from 3:00 PM, with check-out available until 12:00 PM.
Are rooms air-conditioned?
Yes, all rooms include adjustable air conditioning.
Are connecting rooms available?
Yes, ideal for families or groups, subject to availability.