FrequentlyAsked Questions
Is there a gym?
Yes, an on-site gym is available to guests, equipped with cardio and strength equipment.
Is breakfast available?
Yes, served daily with a mix of buffet and cooked options.
Are pets allowed?
Yes, up to two dogs per room (maximum 15kg per dog or 34kg combined). Fees apply: £25 per pet for stays of 1–7 nights, or £25 per week plus a £100 cleaning fee for stays of 7–30 nights. Dog beds and bowls are available on request.
Is it family friendly?
Yes, with interconnecting rooms, cots on request and family-friendly dining options.
Is there parking?
There is no on-site parking. Westfield Stratford City car park is a short walk away, with EV charging available nearby.
What time is check-in and check-out?
Check-in from 3pm and check-out at 12pm. Late check-out is available from £20 per hour.
Is there outdoor dining available?
Yes, terrace dining is available.
Do you offer private dining?
Yes, terrace dining is available.
Is there a dress code?
The atmosphere is relaxed, with a smart casual dress code.
What are the opening times?
Opening times vary across each venue, from early morning coffee at Hermanos through to late-night dining and drinks at STK and Union Social.
Are the restaurants open to non-guests?
Yes, all dining spaces are open to both guests and visitors.
How do I book an event space?
Please email our Events Team directly at events@thegantrylondon.com to check availability and start planning your event.
How do I book an event space?
Please email our Events Team directly at events@thegantrylondon.com to check availability and start planning your event.
Are the spaces flexible?
Yes, layouts adapt easily for both focused sessions and more social occasions.
Can catering be tailored?
Yes, menus can be tailored to suit your event and preferences.
What private events can be hosted?
Private dining, drinks receptions and a range of social celebrations.
Is there event support?
Yes, a dedicated team will support you from enquiry through to delivery.
What pet fees apply?
A non-refundable £25 pet fee applies per stay.
How many dogs can stay in a room?
Up to two dogs are welcome per room.
Can pets stay too?
Pet-friendly rooms are available, with up to two pets permitted per stay. A non-refundable £25 fee applies.
Travelling with the family?
Connecting rooms and complimentary cots are available to help make family stays more comfortable.
When can I check in?
Check-in starts from 3:00 PM, with check-out available until 12:00 PM.
Are rooms air-conditioned?
Yes, all rooms include adjustable air conditioning.
Are connecting rooms available?
Yes, ideal for families or groups, subject to availability.